![]() ![]() We made the decision to leave and find accommodation elsewhere, feeling utterly let down and dismayed by the lack of basic hygiene and security. But the Aria team assured me that a clean room was guaranteed (even upgrading me to a "stay well' room, but that assurance fell painfully short. I regret not listening to other negative reviews on TripAdvisor. It almost seemed like the sheer size of the hotel and its automated system for assigning rooms led to a lack of attention to detail and guest satisfaction. It's disheartening to think that a five-star hotel, as they claim to be, would let their standards slip so drastically. To make matters worse, the door lock was bashed in and completely unusable, a concerning security issue that I couldn't overlook.ĭespite their offer to switch rooms, the alternative was in the same deplorable state, leading me to lose faith in the hotel's ability to provide a clean environment. Dust was everywhere, and the sight of leftover food and candy bars strewn on the floor was appalling. ![]() From the moment we entered the room, it was evident that cleanliness was not a priority.
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